top of page

Our Top 10 Frequently Asked Questions

Rolex Watch

FAQ's

1 / Do you guarantee the authenticity of your watches?

Yes — every watch we sell is 100% authentic and undergoes a thorough multi-point inspection by certified watchmakers. We provide authenticity certificates and, where possible, original manufacturer papers.
 

2 / Do your watches come with a warranty?

Absolutely. We offer a comprehensive in-house 12 Month Warranty on all timepieces, covering movement functionality and manufacturing defects. Many watches also retain the manufacturer’s warranty if still valid.

3 / How do you source your watches?

We work with a global network of trusted collectors, dealers, and authorized retailers to source rare and in-demand timepieces. Each piece is carefully vetted for condition, provenance, and authenticity before it enters our collection.

4 / Do you buy watches as well as sell them?

Yes. We offer outright purchase, trade-in, and consignment options for clients wishing to sell or upgrade their watch. Our appraisers provide fair, market-reflective valuations based on current global demand.

5 / Can I view a watch before purchasing?

Of course. We provide private viewings by appointment at our showroom or a secure third-party location. For remote buyers, we offer high-resolution images, videos, and condition reports before purchase.

6 / Do you ship internationally?

Yes. We use fully insured, trackable shipping with specialist couriers. International buyers are responsible for applicable customs duties and taxes, which we’ll guide you through.

7 / How do you ensure the condition of pre-owned watches?

Every pre-owned watch is professionally serviced, cleaned, and tested for accuracy and water resistance. Cosmetic refinishing is done only when it does not compromise originality.

8 / What payment methods do you accept?

We only accept bank transfers or Cash for in-person transactions.

9 / Are luxury watches a good investment?

While we can’t guarantee future returns, many iconic models from brands like Rolex, Patek Philippe, and Audemars Piguet have historically appreciated in value. We can advise on investment-grade pieces based on market trends.

10 / How often should I service my luxury watch?

We recommend servicing every 3–5 years, depending on usage and manufacturer guidance. Regular maintenance ensures longevity, precision, and value retention.

bottom of page